Cancellation and Refund Policy
Last Updated: 01 December 2025
This Cancellation and Refund Policy applies to all purchases of PHPCRM Cloud and Open-Source Products made through phpcrm.com.
1. Refund Policy – Open-Source PHPCRM (Downloadable Product)
- The Open-Source PHPCRM is a digital, downloadable software product that includes full source code.
- Once the product is downloaded or accessed from the Download section, the order is considered completed and delivered.
- Because the source code cannot be returned, no refunds are provided under any circumstances, including but not limited to:
- Change of mind after purchase
- Incorrect purchase
- Compatibility issues with your server/hosting
- Expectations mismatch or lack of required features
- Lack of technical knowledge or installation errors
All purchases of the Open-Source PHPCRM are final and non-refundable.
2. Refund Policy – PHPCRM Cloud Subscription
Refunds for the Cloud service are not provided once the plan has been activated and your CRM instance has been created.
Refunds are also not available for:
- Partial usage of the service
- Remaining time in subscription
- Non-usage of the service
- Cancellation before the end of the billing cycle
All Cloud payments are non-refundable, monthly or annually.
3. Cancellation Policy – PHPCRM Cloud Subscription
- Customers can cancel their Cloud subscription anytime.
- The cancellation will not stop the current billing cycle and no refund will be issued for the remaining period.
- After cancellation:
- Access to Cloud CRM will remain active until the end of the current billing cycle.
- After expiry, Cloud CRM, database and files will be permanently deleted.
Data backup before cancellation is the customer’s responsibility.
4. Automatic Renewal
- Cloud subscriptions may renew automatically based on the selected plan (monthly/yearly).
- Customers may disable auto-renewal anytime from their billing account.
- Failure to deactivate auto-renewal before renewal date will not qualify for a refund.
5. Failed / Disputed Payments (Chargebacks)
If a payment dispute, chargeback, or unauthorized transaction is raised with the bank, payment gateway, or financial institution:
- Customer access to Cloud or Downloads may be immediately suspended.
- Reinstatement of service will require dispute withdrawal and full settlement.
6. Service Termination Due to Policy Violations
No refunds are issued if:
- The user violates the License Agreement
- The user resells or redistributes the source code
- The user conducts illegal or harmful activities on the Cloud CRM